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Thread Statistics | Show CCP posts - 11 post(s) |
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GM Spiral
Game Masters
C C P Alliance
29
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Posted - 2011.12.26 12:29:00 -
[1] - Quote
Thank you for the comments so far in this thread.
- The deadline for redeeming the CA-1 implant was at 23:59 on the 5th of December
- The deadline for redeeming the CA-2 implant was at 23:59 on the 21st of December
- The deadline for choosing a gift was at 23:59 on the 21st of December.
- The Neural Remap gift was scripted to be given out at 14:00 on the 22nd of December. It was automatically applied to the highest skill point character on the account.
- Other gifts chosen were made available through the redeeming system at 00:00 on the 22nd.
We are aware of a large number of players that were fully eligible for the holiday gifts but either never chose a gift or did not redeem them in time. The implants were automatically added to your account's redeeming system, but were set to expire after a set date. The Choose A Gift program was facilitated through the Account Management pages on the EVE Online website.
The current situation is not the way we would have wanted it to be as the gifts are supposed to be something nice and fun for the holidays and not a tool of discord. This may have happened due to the time set for the deadlines, communication could perhaps have been improved or any other number of things. But we do know that less people received their holiday gift than should have. We are looking into possibilities to amend this in some manner. We'll be updating with further news later in the week.
In the meantime, if you missed out on the holiday gifts for any reason then please send us a petition. We are trying to be as accommodating as we can over the holidays in regards to the holiday gifts.
- Submit the petition to the Billing category under Reactivation Offers.
- If you have more than one account affected, list all of them in a single petition.
- If you wish for the Neural Remap, list the character to receive them on each account claiming that option.
 Please let your friends, corpmates and alliance buddies know that we are helping with this if they missed out!
On behalf of EVE Online Customer Support I would like to wish you all happy holidays.
Senior Game Master | EVE Online Customer Support Team | Info Group | CCP Games
Helping capsuleers since 2004. |
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GM Spiral
Game Masters
C C P Alliance
29
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Posted - 2011.12.26 14:39:00 -
[2] - Quote
Kaelie Onren wrote:[quote=malaire]At any rate I filed a petition and I got my gift, though I don't think it's the same as the original package. Fuel blocks was 1000units per type as I recall, but I just got 25 per type. :( I'm hoping its an honest mistake on the GMs part, otherwise it's a clear message that latecomers get 'something' and we should just accept the shortchanging. Which I guess I will get over. But in which case my gift choice would have been different.
This is perhaps something that would need to be clarified.
Each "unit" in the redeeming system is 40 fuel blocks. 25 units equals 1000 fuel blocks. 
Same with the ammunition and missiles, each unit is worth a bunch of the in game item.
Senior Game Master | EVE Online Customer Support Team | Info Group | CCP Games
Helping capsuleers since 2004. |
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GM Spiral
Game Masters
C C P Alliance
35
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Posted - 2011.12.28 15:12:00 -
[3] - Quote
YaSiS wrote:i dont see any gifts in my account ?
File a petition according to my instructions in the OP. The game masters and mistresses will take good care of you.
Senior Game Master | EVE Online Customer Support Team | Info Group | CCP Games
Helping capsuleers since 2004. |
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